IoT Portal

How can I receive an annual consolidated invoice for all CMS‑10R devices?

To receive an annual consolidated invoice for all CMS‑10R devices, you must first create a billing group and then assign the relevant devices to this group.

Open your profile.
Go to the account settings in the top right corner.
Select Billing groups.
Create a new billing group.
Configure the billing period and payment method.
Save the settings by selecting Apply.
Then switch to the device view and open the Service profile of each device.
Assign all CMS‑10R devices individually to the created billing group.

Note:
Billing groups can only be created and managed by the owner of the devices.

How do I transfer a CMS‑10R device to a new owner?

To change the owner of a CMS‑10R device in the IoT portal, proceed as follows.

Open the IoT portal at iot.comatreleco.com on your PC, laptop or tablet and sign in with your credentials.
Select the desired CMS‑10R device to open the device view.
Open the Manage tab in the menu.
Click the blue button Change owner.
Enter the email address of the new owner.
You will also be asked “Are you the owner of the device?”.
This refers to the future owner:
Installers who set up the device for a customer select No.
Owners who want to transfer the device to another person select Yes.
One of the following messages will appear in the info box.
6.1 Existing user
If the new owner already has an IoT portal account, an ownership request email is sent.
Important:
If the new owner has no payment method stored, the device cannot be transferred and no invitation is sent.
The future owner must first add a payment method in the IoT portal.
After that, the current owner can start the transfer again.
Once the invitation has been sent, the new owner must sign in to the IoT portal and confirm the request using the link in the email.
6.2 User not found in the database
If the new owner does not yet have an IoT portal account, an invitation to create an account is sent by email.
After creating and verifying the account, the ownership request can be accepted via the link in the email.
A user account is mandatory, as these details are used for future billing.
Once the ownership request has been accepted, the previous owner receives a confirmation email.
Until the invitation is accepted, the device remains the property of the current owner, including ongoing billing.

Note:

If the ownership or billing details should not be updated by the user, the change can be carried out by us.
This service is subject to a fee.
For this purpose, a fully completed order form is required.

How can I update the billing address for my CMS‑10R device?

The billing address can only be changed by the owner of the device in the IoT portal.

Open the IoT portal at iot.comatreleco.com and sign in using your email address and password.
Open the account settings. There you can update your billing details.
Save the changes to apply the updated information.

Note:
If the owner is a company, a valid VAT number must be provided.
These details are used for future billing.

How can I reset my password for the IoT portal?

If you have forgotten your password for the IoT portal, you can use the “Reset password” function to set a new password for your account.

Procedure

Open the IoT portal in your web browser or mobile app at iot.comatreleco.com.
Click “Reset password” in the login window.
Enter your email address and click “Send recovery email”.
You will receive an email shortly from ComatReleco IoT Portal .

If you do not receive an email, please check:

your spam folder,
whether you used the email address associated with your account,
for possible typing errors in the email address.

Set a new password

Open the email and click the link “Reset my password”.
A new window will open in your web browser or app.

Enter your new password and repeat it for confirmation. Click “Update” to save the new password.

Password requirements:

at least 8 characters,
at least one number,
at least one uppercase letter,
at least one lowercase letter.

After successfully updating your password, you can log in to the IoT portal as usual.

How can I enable remote access for support to my device?

To allow the support team temporary remote access to your device, you must first start a support session in the IoT portal.

Open the IoT portal and select the affected device. Then navigate to the Support section at the very bottom of the left-hand menu.

Activate the button “Allow remote access” and confirm your selection. After confirmation, the support team will be able to access the device.

Remote access is time-limited and will automatically end after one hour.

Important:
Please contact support after the support session has been started, so that access to the device is possible during the active remote session.

You can reach our support team by phone at:
+41 31 838 55 77

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Which documents are available for the CMS‑10R and where can I find them?

All relevant documents for the CMS‑10R are available directly on the product page of the respective device.

In the product view, you can access the following documents, among others:

Datasheet
User manual
CAD data
Service profiles

Questions about the user account

Create account on the IoT Portal

Q: How can I receive an annual consolidated invoice for all CMS‑10R devices?

To receive an annual consolidated invoice for all CMS‑10R devices, you must first create a billing group and then assign the relevant devices to this group.Open your profile.Go to the account settings in the top right corner.Select Billing groups.Create a new billing group.Configure the billing period and payment method.Save the settings by selecting Apply.Then switch to the device view and open the Service profile of each device.Assign all CMS‑10R devices individually to the created billing group.Note:Billing groups can only be created and managed by the owner of the devices.

Q: How do I transfer a CMS‑10R device to a new owner?

To change the owner of a CMS‑10R device in the IoT portal, proceed as follows.Open the IoT portal at iot.comatreleco.com on your PC, laptop or tablet and sign in with your credentials.Select the desired CMS‑10R device to open the device view.Open the Manage tab in the menu.Click the blue button Change owner.Enter the email address of the new owner.You will also be asked “Are you the owner of the device?”.This refers to the future owner:Installers who set up the device for a customer select No.Owners who want to transfer the device to another person select Yes.One of the following messages will appear in the info box.6.1 Existing userIf the new owner already has an IoT portal account, an ownership request email is sent.Important:If the new owner has no payment method stored, the device cannot be transferred and no invitation is sent.The future owner must first add a payment method in the IoT portal.After that, the current owner can start the transfer again.Once the invitation has been sent, the new owner must sign in to the IoT portal and confirm the request using the link in the email.6.2 User not found in the databaseIf the new owner does not yet have an IoT portal account, an invitation to create an account is sent by email.After creating and verifying the account, the ownership request can be accepted via the link in the email.A user account is mandatory, as these details are used for future billing.Once the ownership request has been accepted, the previous owner receives a confirmation email.Until the invitation is accepted, the device remains the property of the current owner, including ongoing billing.Note:If the ownership or billing details should not be updated by the user, the change can be carried out by us.This service is subject to a fee.For this purpose, a fully completed order form is required.

Q: How can I update the billing address for my CMS‑10R device?

The billing address can only be changed by the owner of the device in the IoT portal.Open the IoT portal at iot.comatreleco.com and sign in using your email address and password.Open the account settings. There you can update your billing details.Save the changes to apply the updated information.Note:If the owner is a company, a valid VAT number must be provided.These details are used for future billing.

Q: How can I reset my password for the IoT portal?

If you have forgotten your password for the IoT portal, you can use the “Reset password” function to set a new password for your account. Procedure Open the IoT portal in your web browser or mobile app at iot.comatreleco.com. Click “Reset password” in the login window. Enter your email address and click “Send recovery email”. You will receive an email shortly from ComatReleco IoT Portal . If you do not receive an email, please check: your spam folder, whether you used the email address associated with your account, for possible typing errors in the email address. Set a new password Open the email and click the link “Reset my password”. A new window will open in your web browser or app. Enter your new password and repeat it for confirmation. Click “Update” to save the new password. Password requirements: at least 8 characters, at least one number, at least one uppercase letter, at least one lowercase letter. After successfully updating your password, you can log in to the IoT portal as usual.

Q: How can I enable remote access for support to my device?

To allow the support team temporary remote access to your device, you must first start a support session in the IoT portal. Open the IoT portal and select the affected device. Then navigate to the Support section at the very bottom of the left-hand menu. Activate the button “Allow remote access” and confirm your selection. After confirmation, the support team will be able to access the device. Remote access is time-limited and will automatically end after one hour. Important: Please contact support after the support session has been started, so that access to the device is possible during the active remote session. You can reach our support team by phone at: +41 31 838 55 77 ``

Q: Which documents are available for the CMS‑10R and where can I find them?

All relevant documents for the CMS‑10R are available directly on the product page of the respective device. In the product view, you can access the following documents, among others: Datasheet User manual CAD data Service profiles

Q: What do the status indicators on the CMS‑10R device mean?

The CMS‑10R features several status indicators showing the current operating state of the device. The indicators are labeled on the device and provide information about inputs I1 to I6, outputs 1 to 4, the mobile network connection (2G, 3G, 4G), as well as the device status (RUN) and the operating or firmware status (STAT). Status indicators inputs I1 to I6 Each of the 6 inputs has its own status indicator. The inputs are labeled I1 to I6 on the device. Digital inputs I1–I6 not lit Status: input value corresponds to logic level 0 (low) I1–I6 lit Status: input value corresponds to logic level 1 (high)

Q: Questions about Application android/iOS

App – Where can I find the app for the CMS-10R?➔ The App ComatReleco IoT portal for Android can be found in the Google Play Store and for iOS in the App Store . – Why am I not receiving push messages on my mobile phone device?➔ The operating system iOS (at least version 6) or Android (at least version 9) must be up-to-date. The app is available for free download from the Apple Store or Google Play Store.

Q: What do the status indicators on the CMS‑10R device mean?

The CMS‑10R features several status indicators showing the current operating state of the device. The indicators are labeled on the device and provide information about inputs I1 to I6, outputs 1 to 4, the mobile network connection (2G, 3G, 4G), as well as the device status (RUN) and the operating or firmware status (STAT). Status indicators inputs I1 to I6 Each of the 6 inputs has its own status indicator. The inputs are labeled I1 to I6 on the device. Digital inputs I1–I6 not lit Status: input value corresponds to logic level 0 (low) I1–I6 lit Status: input value corresponds to logic level 1 (high)

– Which web browser can be used for the ComatReleco IoT portal https://iot.comatreleco.com?
➔ We recommend Google Chrome or Mozilla Firefox. These must be up-to-date (this can be checked under Help/via Google Chrome or Mozilla Firefox). Microsoft Edge from version 83.0.478.64 onwards also works.

– How can I connect to the IoT Portal for the first time?
➔ Log on to the website https://iot.comatreleco.com and fill in all the required fields. With your email and password you will connect to the IoT-Portal. See CMS-10R user manual.

– What kind of password do I have to use?
➔ The password must be at least 8 characters long and consist of a number, a special character, upper and lower case letters.

– Why am I not receiving an email?
➔ Check the device configuration and check the spam filter and firewall settings.

– How can I reset my password?
➔ In the IoT Portal, click the Reset Password button and enter the e-mail address used for this account. You will receive an email with a link to reset my password. By clicking on the link, you can create and confirm a new password.

Home page

– How can I set up or change my account settings?
➔ In the IoT Portal in the top right-hand corner under your name and e-mail address under Account Settings/Profile.

– Where can I change my password?
➔ In the IoT Portal top right, under your name and e-mail address, under Account Settings/Password, or on the IoT Portal home page, at https://iot.comatreleco.com/

– How can I automatically purchase new SMS packages to ensure that the SMS messages are sent (e.g. for connections to telephone servers or alarm servers)?
➔ In the IoT Portal, top right, under your name and e-mail address, under Account Settings/SMS Package. You can activate Automatic purchase, select the number of SMS packages and specify a limit for automatic purchase.

– How can I buy SMS packages for all my devices?
➔ In the IoT portal, in the top right-hand corner, under your name and e-mail address, under Account Settings/SMS Package. You can select the number of SMS Packages.

– Where can I see the invoice for my purchased SMS packages above all devices?
➔ In the IoT Portal, top right, under your name and e-mail address, under Account Settings/SMS Package/SMS Package history.

– How do I have an overview of the equipment?
➔ In the IoT-Portal on the device overview you can see how many devices you have. You can choose between the Device and ist view. Use the search function to search for names contained in the device. The selection of devices can be filtered into My owned devices, My assigned devices and My installed devices.

– How can I add a device?
➔ In the IoT Portal with the Add a Device button you can Set up a new device or add an existing Device With invitation code. See installation instructions.

– How can the view of the inputs and outputs be updated?
➔ In the IoT Portal, press the Refresh button or select F5 on the keyboard.

Service profile

– How can I create or change a service profile?

➔ This can only be done by the Owner of the device in the IoT Portal under Service profile/Change service profile. He also has the option of Renewal of the service profile automatically or manually.

– Where can I find the invoice for my purchased service profile?
➔ This can only be viewed by the Owner of the device, in the IoT Portal under Service profile/Service profile history.

– Where can I buy SMS packages?
➔ Only the Owner of the device can do this in the IoT Portal under Service profile/Purchase SMS Packages.

– Where do I see the invoice for my purchased SMS packages?
➔ Only the Owner of the device can see this in the IoT Portal under Account Settings/SMS Package/SMS Package History or under Account Settings/SMS Package.

– What is an event?
➔ An event is an information forwarding via e-mail push message or SMS message. A certain number of events per month is available, depending on the service profile.

– How much does a voice call cost?
➔ Four SMS are deducted from the SMS available account per voice call.

– How much does a pager message cost?
➔ One SMS is deducted from the SMS account per pager message.

What do the status indicators on the CMS‑10R device mean?

The CMS‑10R features several status indicators showing the current operating state of the device. The indicators are labeled on the device and provide information about inputs I1 to I6, outputs 1 to 4, the mobile network connection (2G, 3G, 4G), as well as the device status (RUN) and the operating or firmware status (STAT).

Status indicators inputs I1 to I6

Each of the 6 inputs has its own status indicator. The inputs are labeled I1 to I6 on the device.

Digital inputs

I1–I6 not lit
Status: input value corresponds to logic level 0 (low)

I1–I6 lit
Status: input value corresponds to logic level 1 (high)

IOT Mobile App Android/iOS

Questions about Application android/iOS

App

– Where can I find the app for the CMS-10R?
➔ The App ComatReleco IoT portal for Android can be found in the Google Play Store and for iOS in the App Store .

– Why am I not receiving push messages on my mobile phone device?
➔ The operating system iOS (at least version 6) or Android (at least version 9) must be up-to-date. The app is available for free download from the Apple Store or Google Play Store.

What do the status indicators on the CMS‑10R device mean?

The CMS‑10R features several status indicators showing the current operating state of the device. The indicators are labeled on the device and provide information about inputs I1 to I6, outputs 1 to 4, the mobile network connection (2G, 3G, 4G), as well as the device status (RUN) and the operating or firmware status (STAT).

Status indicators inputs I1 to I6

Each of the 6 inputs has its own status indicator. The inputs are labeled I1 to I6 on the device.

Digital inputs

I1–I6 not lit
Status: input value corresponds to logic level 0 (low)

I1–I6 lit
Status: input value corresponds to logic level 1 (high)

Error messages

Mobile payment with the phone not allowed

This message appears when the country of origin of the credit card does not match the country where it is being used.

For legal reasons, the European Union requires a double location check. The system reviews the country of origin of the credit card and the location of the IP address. Both must match. If the device is in Switzerland but the card is issued in another country, the payment is rejected for legal reasons. A possible alternative is to use a Swiss credit card within Switzerland.

Warum ist das Gerät nicht verbunden?

➔ Auf dem Gerät prüfen ob 2G, 3G oder 4G leuchtet und RUN blinkt. Im IoT-Portal unter Übersicht den Verbindungsstatus prüfen (Verbunden oder nicht verbunden: Letzte Verbindung: tt.mm.jj). Mit der Schaltfläche Aktualisieren oder F5 den Verbindungsstatus aktualisieren.

Wie kann die Verbindung des Mobiles Netzwerk verbessert werden?

➔ Im IoT-Portal unter Übersicht/Verbindung/Mobiles Netzwerk die Signalstärke (2G < -102, 3G < -103.7, 4G < -93.3 dBm) und Provider (Swisscom für CH) überprüfen. Ansonsten eine Magnetfussantenne mit 2.5m Kabel oder Aussenantenne mit 5m Kabel und entsprechender Antennenverlängerung von 5, 10 oder 20m installieren.

Wieso zieht es für eine Nachricht mehr als nur ein SMS ab?

➔ Pro SMS-Nachricht können max. 160 Zeichen im GSM-Standardkodierungsalphabet verwendet werden. Wenn jedoch Zeichen gesendet werden, die nicht in diesem Alphabet enthalten sind (Sonderzeichen, griechisches Alphabet, kyrillische Zeichen usw.), schaltet das System automatisch auf UCS-2-Kodierung um. Die maximale Länge einer SMS beträgt nur noch 70 Zeichen. Wird die max. Länge überschritten, werden verkettete SMS gesendet. Pro Segment wird ein SMS abgezogen.