CMS-10R: Remote monitoring and remote switching via mobile network (2G/3G/4G) for industrial and building technology - push, SMS, voice, call-in controllable.

CMS-10R 4G Relay Documentation

The CMS-10R is a remote monitoring and switching device for industrial and building technology. It reports status changes of the digital or analogue inputs via the existing mobile network by push, e-mail, SMS, voice or pager notification. The outputs are controlled via push notification from a web browser or smart app. Appropriately configured outputs of the relay can also be addressed via the call-in function. The CMS-10R automatically selects the mobile network generation (4G, 3G, 2G) with the highest field strength on site.

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Video tutorials

Q: What do the status indicators on the CMS‑10R device mean?

The CMS‑10R features several status indicators showing the current operating state of the device. The indicators are labeled on the device and provide information about inputs I1 to I6, outputs 1 to 4, the mobile network connection (2G, 3G, 4G), as well as the device status (RUN) and the operating or firmware status (STAT). Status indicators inputs I1 to I6 Each of the 6 inputs has its own status indicator. The inputs are labeled I1 to I6 on the device. Digital inputs I1–I6 not lit Status: input value corresponds to logic level 0 (low) I1–I6 lit Status: input value corresponds to logic level 1 (high)

Q: What do the status indicators on the CMS‑10R device mean?

The CMS‑10R features several status indicators showing the current operating state of the device. The indicators are labeled on the device and provide information about inputs I1 to I6, outputs 1 to 4, the mobile network connection (2G, 3G, 4G), as well as the device status (RUN) and the operating or firmware status (STAT). Status indicators inputs I1 to I6 Each of the 6 inputs has its own status indicator. The inputs are labeled I1 to I6 on the device. Digital inputs I1–I6 not lit Status: input value corresponds to logic level 0 (low) I1–I6 lit Status: input value corresponds to logic level 1 (high)

Q: Which documents are available for the CMS‑10R and where can I find them?

All relevant documents for the CMS‑10R are available directly on the product page of the respective device. In the product view, you can access the following documents, among others: Datasheet User manual CAD data Service profiles

Q: How can I receive an annual consolidated invoice for all CMS‑10R devices?

To receive an annual consolidated invoice for all CMS‑10R devices, you must first create a billing group and then assign the relevant devices to this group.Open your profile.Go to the account settings in the top right corner.Select Billing groups.Create a new billing group.Configure the billing period and payment method.Save the settings by selecting Apply.Then switch to the device view and open the Service profile of each device.Assign all CMS‑10R devices individually to the created billing group.Note:Billing groups can only be created and managed by the owner of the devices.

Q: How do I transfer a CMS‑10R device to a new owner?

To change the owner of a CMS‑10R device in the IoT portal, proceed as follows.Open the IoT portal at iot.comatreleco.com on your PC, laptop or tablet and sign in with your credentials.Select the desired CMS‑10R device to open the device view.Open the Manage tab in the menu.Click the blue button Change owner.Enter the email address of the new owner.You will also be asked “Are you the owner of the device?”.This refers to the future owner:Installers who set up the device for a customer select No.Owners who want to transfer the device to another person select Yes.One of the following messages will appear in the info box.6.1 Existing userIf the new owner already has an IoT portal account, an ownership request email is sent.Important:If the new owner has no payment method stored, the device cannot be transferred and no invitation is sent.The future owner must first add a payment method in the IoT portal.After that, the current owner can start the transfer again.Once the invitation has been sent, the new owner must sign in to the IoT portal and confirm the request using the link in the email.6.2 User not found in the databaseIf the new owner does not yet have an IoT portal account, an invitation to create an account is sent by email.After creating and verifying the account, the ownership request can be accepted via the link in the email.A user account is mandatory, as these details are used for future billing.Once the ownership request has been accepted, the previous owner receives a confirmation email.Until the invitation is accepted, the device remains the property of the current owner, including ongoing billing.Note:If the ownership or billing details should not be updated by the user, the change can be carried out by us.This service is subject to a fee.For this purpose, a fully completed order form is required.

Q: How can I update the billing address for my CMS‑10R device?

The billing address can only be changed by the owner of the device in the IoT portal.Open the IoT portal at iot.comatreleco.com and sign in using your email address and password.Open the account settings. There you can update your billing details.Save the changes to apply the updated information.Note:If the owner is a company, a valid VAT number must be provided.These details are used for future billing.

Q: How can I reset my password for the IoT portal?

If you have forgotten your password for the IoT portal, you can use the “Reset password” function to set a new password for your account. Procedure Open the IoT portal in your web browser or mobile app at iot.comatreleco.com. Click “Reset password” in the login window. Enter your email address and click “Send recovery email”. You will receive an email shortly from ComatReleco IoT Portal . If you do not receive an email, please check: your spam folder, whether you used the email address associated with your account, for possible typing errors in the email address. Set a new password Open the email and click the link “Reset my password”. A new window will open in your web browser or app. Enter your new password and repeat it for confirmation. Click “Update” to save the new password. Password requirements: at least 8 characters, at least one number, at least one uppercase letter, at least one lowercase letter. After successfully updating your password, you can log in to the IoT portal as usual.

Q: How can I enable remote access for support to my device?

To allow the support team temporary remote access to your device, you must first start a support session in the IoT portal. Open the IoT portal and select the affected device. Then navigate to the Support section at the very bottom of the left-hand menu. Activate the button “Allow remote access” and confirm your selection. After confirmation, the support team will be able to access the device. Remote access is time-limited and will automatically end after one hour. Important: Please contact support after the support session has been started, so that access to the device is possible during the active remote session. You can reach our support team by phone at: +41 31 838 55 77 ``

Q: Which documents are available for the CMS‑10R and where can I find them?

All relevant documents for the CMS‑10R are available directly on the product page of the respective device. In the product view, you can access the following documents, among others: Datasheet User manual CAD data Service profiles

Create account

Add device

Set up user

ORDER FORM FOR CHANGE OF OWNERSHIP

What do the status indicators on the CMS‑10R device mean?

The CMS‑10R features several status indicators showing the current operating state of the device. The indicators are labeled on the device and provide information about inputs I1 to I6, outputs 1 to 4, the mobile network connection (2G, 3G, 4G), as well as the device status (RUN) and the operating or firmware status (STAT).

Status indicators inputs I1 to I6

Each of the 6 inputs has its own status indicator. The inputs are labeled I1 to I6 on the device.

Digital inputs

I1–I6 not lit
Status: input value corresponds to logic level 0 (low)

I1–I6 lit
Status: input value corresponds to logic level 1 (high)

CMS-10R device

What do the status indicators on the CMS‑10R device mean?

The CMS‑10R features several status indicators showing the current operating state of the device. The indicators are labeled on the device and provide information about inputs I1 to I6, outputs 1 to 4, the mobile network connection (2G, 3G, 4G), as well as the device status (RUN) and the operating or firmware status (STAT).

Status indicators inputs I1 to I6

Each of the 6 inputs has its own status indicator. The inputs are labeled I1 to I6 on the device.

Digital inputs

I1–I6 not lit
Status: input value corresponds to logic level 0 (low)

I1–I6 lit
Status: input value corresponds to logic level 1 (high)

Which documents are available for the CMS‑10R and where can I find them?

All relevant documents for the CMS‑10R are available directly on the product page of the respective device.

In the product view, you can access the following documents, among others:

Datasheet
User manual
CAD data
Service profiles

Are the input and output contacts of the CMS‑10R potential‑free?

The inputs and outputs of the CMS‑10R are designed differently.

The inputs are not potential‑free.
They must be operated with the same potential used to supply the device itself. A separate or isolated power supply for the inputs is therefore not supported.

The outputs are potential‑free.
They are implemented as changeover contacts that can be used independently of the device supply voltage. This allows external loads or control signals to be connected flexibly.

Qustions about the Portal device configuration

Overview

– Where can I see who owns the device?
➔ In the IoT-Portal in the Overview under Manager/Owner.

– Where can I see who is the installer of the device?
➔ In the IoT Portal in the Overview under Manager/Installer.

– Where can I find the serial number of the device?
➔ In the IoT Portal in the Overview under Device/Serial number or on the label on the front of the device.

– Where can I see how many SMS the device has available?
➔ In the IoT-Portal in the Overview under Device/SMS available for this month.

– Where can I see how many events the device has available?
➔ In the IoT Portal in the Overview under Device/Number of monthly events.

– Where can I see the current firmware status of the device?
➔ In the IoT Portal in the Overview under Device/Firmware.

– Where can I see the current status of the IoT Portal?
➔ The current status of the IoT-Portal can be seen in the Devices overview, bottom left, at the version.

– Where can I see the phone number of the device?
➔ In the IoT Portal in the Overview under Connection/Phone number.

– Where can I check whether the device is connected or not?
➔ In the IoT Portal in the Overview under Connection/Connection status.

– Where do I see the provider?
➔ In the IoT Portal in the Overview under Connection/Mobile network.

– Where can I see the status of the inputs and outputs?
➔ In the IoT-Portal in the Overview you can see the status of the inputs and outputs. The time stamp (date, time) shows the last update. The query can be updated with the Refresh button or on the F5 keyboard.

Manage

– Where can I manage the device?
➔ In the IoT Portal under Manage/Settings (cogwheel symbol) Manage your device You can Unpair the device, Import configuration (e.g. when changing devices) and Export configuration (e.g. for a backup) or Delete it.

– Where can I edit the device name?
➔ In the IoT-Portal under Manage/Edit/Rename adapt the device name.

– How can the owner of the device be changed?
➔ In the IoT Portal under Manage, select the Change owner button. See instructions.

– How can the installer be removed?
➔ In the IoT Portal under Manage, select the Remove installer button. See instructions.

– Where can I set the time zone?
➔ The current time zone can be set in the IoT Portal under Manage/Device time zone or by activating the UTC time zone switch.

Examples:
The device is located in Zurich: winter time = UTC+01:00, summer time = UTC+02:00
The device is located in New York: winter time = UTC-05:00, summer time = UTC-04:00
The device is located in Hong Kong: winter time = UTC+08:00, summer time = identical

– How do I set the notification of events?
➔ In the IoT-Portal under Manage, you can use the respective switch to set the events such as Startup, Connected, Shutdown, Disconnected, Reset button, Period event count reached, Periodic status report (Hourly, Daily, Weekly and Monthly) and Test button activated, as well as to provide an individual Message (max. 30 characters). Under Notifications Users / Machines and their notification (Push, SMS, e-mail) can be selected. The number of message recipients depends on the service profile.

– How does the SMS outbound control work?
➔ In the IoT Portal under Manage you can activate the Help message to allow the message recipient to request SMS output control messages.

Users / Machines

– How can a user be added?
➔ In the IoT-Portal under Users / Machines, select the button Add a user. Select the rights (Status access, Control access, Manage access) and send the invitation by SMS or e-mail. See instructions.

– How can a machine (telephone or alarm server, etc.) be added?
➔ In the IoT Portal under Users / Machines, select the button Add a machine. Enter and confirm Machine name and Phone number or E-mail address. You have the possibility to send a Test message (max. 30 characters in GSM-7 character set) to the machine. See the instructions. By default, the messages to such a machine are sent using the UCS2 character set. If only characters from the GSM7 character set are sent, the GSM7 character set is used.

– What is the phone number when the machine sends an SMS to the machine?
➔ The telephone number in Switzerland is +41 79 807 20 06 and abroad +1 917 746 07 51. we recommend that you save this number in the mobile telephone device under CoReM.

– How do I set up a pager function (telepage pager)?
➔ The pager function is set up under Users / Machines by adding a new machine. The number of the pager is entered in the telephone number field. To test the pager function you can send a test message. For each pager notification, 1 SMS is deducted from the SMS account. Under Notifications (Manage, Inputs and Outputs), the telepage pager can be added as a message recipient. The stored texts are sent to the pager as SMS.

Event log

– Which events are logged?
➔ Historical data on events, notifications and system operation are listed in tabular form with a time stamp.

– Can the event log be exported?
➔ You can download the event log in csv format with the Export event log button.

– How long is the log data retention period?
➔ The log data retention time depends on the selected service profile.

Inputs

– How many entrances are available to me?
➔ The CMS-10R-D has 6 digital inputs, the CMS-10R-DA has 6 analogue (0 – 10 V) or digital inputs and the CMS-10R-DAC has 4 (I1 – I4) analogue or digital and 2 (I5 and I6) 4 – 20 mA inputs. These can be configured in the IoT Portal under Inputs.

– How can I delay the input signal?
➔ In the IoT-Portal below the Input with the Trigger window you can delay the analogue and digital inputs from 0.5s to 86’400 seconds.

Outputs

– How many Outputs are available to me?
➔ There are 4 potential-free changeover contacts (250 AC, 10 A) available. These can be configured in the IoT Portal under Outputs.

Applications

– Can outputs be controlled automatically?
➔ Yes, e.g. by having an activated input send a corresponding message to the output as an SMS control.

– How can a voice message be generated from an e-mail by an external service provider (e.g. a monitoring device)?
➔ eCall or another provider is recommended to create an account and set up the corresponding service.

IoT Portal

How can I receive an annual consolidated invoice for all CMS‑10R devices?

To receive an annual consolidated invoice for all CMS‑10R devices, you must first create a billing group and then assign the relevant devices to this group.

Open your profile.
Go to the account settings in the top right corner.
Select Billing groups.
Create a new billing group.
Configure the billing period and payment method.
Save the settings by selecting Apply.
Then switch to the device view and open the Service profile of each device.
Assign all CMS‑10R devices individually to the created billing group.

Note:
Billing groups can only be created and managed by the owner of the devices.

How do I transfer a CMS‑10R device to a new owner?

To change the owner of a CMS‑10R device in the IoT portal, proceed as follows.

Open the IoT portal at iot.comatreleco.com on your PC, laptop or tablet and sign in with your credentials.
Select the desired CMS‑10R device to open the device view.
Open the Manage tab in the menu.
Click the blue button Change owner.
Enter the email address of the new owner.
You will also be asked “Are you the owner of the device?”.
This refers to the future owner:
Installers who set up the device for a customer select No.
Owners who want to transfer the device to another person select Yes.
One of the following messages will appear in the info box.
6.1 Existing user
If the new owner already has an IoT portal account, an ownership request email is sent.
Important:
If the new owner has no payment method stored, the device cannot be transferred and no invitation is sent.
The future owner must first add a payment method in the IoT portal.
After that, the current owner can start the transfer again.
Once the invitation has been sent, the new owner must sign in to the IoT portal and confirm the request using the link in the email.
6.2 User not found in the database
If the new owner does not yet have an IoT portal account, an invitation to create an account is sent by email.
After creating and verifying the account, the ownership request can be accepted via the link in the email.
A user account is mandatory, as these details are used for future billing.
Once the ownership request has been accepted, the previous owner receives a confirmation email.
Until the invitation is accepted, the device remains the property of the current owner, including ongoing billing.

Note:

If the ownership or billing details should not be updated by the user, the change can be carried out by us.
This service is subject to a fee.
For this purpose, a fully completed order form is required.

How can I update the billing address for my CMS‑10R device?

The billing address can only be changed by the owner of the device in the IoT portal.

Open the IoT portal at iot.comatreleco.com and sign in using your email address and password.
Open the account settings. There you can update your billing details.
Save the changes to apply the updated information.

Note:
If the owner is a company, a valid VAT number must be provided.
These details are used for future billing.

How can I reset my password for the IoT portal?

If you have forgotten your password for the IoT portal, you can use the “Reset password” function to set a new password for your account.

Procedure

Open the IoT portal in your web browser or mobile app at iot.comatreleco.com.
Click “Reset password” in the login window.
Enter your email address and click “Send recovery email”.
You will receive an email shortly from ComatReleco IoT Portal .

If you do not receive an email, please check:

your spam folder,
whether you used the email address associated with your account,
for possible typing errors in the email address.

Set a new password

Open the email and click the link “Reset my password”.
A new window will open in your web browser or app.

Enter your new password and repeat it for confirmation. Click “Update” to save the new password.

Password requirements:

at least 8 characters,
at least one number,
at least one uppercase letter,
at least one lowercase letter.

After successfully updating your password, you can log in to the IoT portal as usual.

How can I enable remote access for support to my device?

To allow the support team temporary remote access to your device, you must first start a support session in the IoT portal.

Open the IoT portal and select the affected device. Then navigate to the Support section at the very bottom of the left-hand menu.

Activate the button “Allow remote access” and confirm your selection. After confirmation, the support team will be able to access the device.

Remote access is time-limited and will automatically end after one hour.

Important:
Please contact support after the support session has been started, so that access to the device is possible during the active remote session.

You can reach our support team by phone at:
+41 31 838 55 77

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Which documents are available for the CMS‑10R and where can I find them?

All relevant documents for the CMS‑10R are available directly on the product page of the respective device.

In the product view, you can access the following documents, among others:

Datasheet
User manual
CAD data
Service profiles

Questions about the user account

Create account on the IoT Portal

– Which web browser can be used for the ComatReleco IoT portal https://iot.comatreleco.com?
➔ We recommend Google Chrome or Mozilla Firefox. These must be up-to-date (this can be checked under Help/via Google Chrome or Mozilla Firefox). Microsoft Edge from version 83.0.478.64 onwards also works.

– How can I connect to the IoT Portal for the first time?
➔ Log on to the website https://iot.comatreleco.com and fill in all the required fields. With your email and password you will connect to the IoT-Portal. See CMS-10R user manual.

– What kind of password do I have to use?
➔ The password must be at least 8 characters long and consist of a number, a special character, upper and lower case letters.

– Why am I not receiving an email?
➔ Check the device configuration and check the spam filter and firewall settings.

– How can I reset my password?
➔ In the IoT Portal, click the Reset Password button and enter the e-mail address used for this account. You will receive an email with a link to reset my password. By clicking on the link, you can create and confirm a new password.

Home page

– How can I set up or change my account settings?
➔ In the IoT Portal in the top right-hand corner under your name and e-mail address under Account Settings/Profile.

– Where can I change my password?
➔ In the IoT Portal top right, under your name and e-mail address, under Account Settings/Password, or on the IoT Portal home page, at https://iot.comatreleco.com/

– How can I automatically purchase new SMS packages to ensure that the SMS messages are sent (e.g. for connections to telephone servers or alarm servers)?
➔ In the IoT Portal, top right, under your name and e-mail address, under Account Settings/SMS Package. You can activate Automatic purchase, select the number of SMS packages and specify a limit for automatic purchase.

– How can I buy SMS packages for all my devices?
➔ In the IoT portal, in the top right-hand corner, under your name and e-mail address, under Account Settings/SMS Package. You can select the number of SMS Packages.

– Where can I see the invoice for my purchased SMS packages above all devices?
➔ In the IoT Portal, top right, under your name and e-mail address, under Account Settings/SMS Package/SMS Package history.

– How do I have an overview of the equipment?
➔ In the IoT-Portal on the device overview you can see how many devices you have. You can choose between the Device and ist view. Use the search function to search for names contained in the device. The selection of devices can be filtered into My owned devices, My assigned devices and My installed devices.

– How can I add a device?
➔ In the IoT Portal with the Add a Device button you can Set up a new device or add an existing Device With invitation code. See installation instructions.

– How can the view of the inputs and outputs be updated?
➔ In the IoT Portal, press the Refresh button or select F5 on the keyboard.

Service profile

– How can I create or change a service profile?

➔ This can only be done by the Owner of the device in the IoT Portal under Service profile/Change service profile. He also has the option of Renewal of the service profile automatically or manually.

– Where can I find the invoice for my purchased service profile?
➔ This can only be viewed by the Owner of the device, in the IoT Portal under Service profile/Service profile history.

– Where can I buy SMS packages?
➔ Only the Owner of the device can do this in the IoT Portal under Service profile/Purchase SMS Packages.

– Where do I see the invoice for my purchased SMS packages?
➔ Only the Owner of the device can see this in the IoT Portal under Account Settings/SMS Package/SMS Package History or under Account Settings/SMS Package.

– What is an event?
➔ An event is an information forwarding via e-mail push message or SMS message. A certain number of events per month is available, depending on the service profile.

– How much does a voice call cost?
➔ Four SMS are deducted from the SMS available account per voice call.

– How much does a pager message cost?
➔ One SMS is deducted from the SMS account per pager message.

IOT Mobile App Android/iOS

Questions about Application android/iOS

App

– Where can I find the app for the CMS-10R?
➔ The App ComatReleco IoT portal for Android can be found in the Google Play Store and for iOS in the App Store .

– Why am I not receiving push messages on my mobile phone device?
➔ The operating system iOS (at least version 6) or Android (at least version 9) must be up-to-date. The app is available for free download from the Apple Store or Google Play Store.